Privacy Policy

1. Introduction

Metchi (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app and related services. Please read it carefully.

2. Information we collect

We may collect information that you provide directly, such as:

• Account details (email, username, password)
• Profile information (display name, bio, photos, preferences)
• Payment and transaction data necessary to process payments
• Communications you send to us or through the app (e.g. support, reports)
• Location data, if you choose to use location-based features

We may also collect certain information automatically, including device information, log data, and usage data, to operate and improve our services.

3. How we use your information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process payments and prevent fraud
• Verify identity and enforce our terms and policies
• Send you important updates and, where permitted, marketing
• Respond to your requests and support needs
• Analyze usage and trends in an aggregated, non-personal way

4. Sharing of information

We do not sell your personal information. We may share your information with:

• Service providers who assist us (e.g. hosting, payments, analytics), under strict confidentiality
• Other users only as necessary to provide the service (e.g. profile and chat features)
• Law enforcement or authorities when required by law or to protect rights and safety

5. Data security

We use industry-standard measures to protect your data, including encryption and access controls. No method of transmission or storage is 100% secure; we encourage you to use a strong password and keep your account details safe.

6. Your choices and rights

You may access, update, or delete certain profile information through the app. You may also request a copy of your data or ask us to restrict or delete it, subject to applicable law. Contact us using the details on our Contact page.

7. Children

Our services are not intended for anyone under the age of 18. We do not knowingly collect information from minors. If you believe we have received information from a minor, please contact us immediately.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact

For privacy-related questions or requests, please use our Contact page.